Terms & Conditions

el SOCIAL TERMS & CONDITIONS

These terms and conditions apply to your access to, and participation in the San Churro  membership program El Social (Program) which is operated by Venga Pty Ltd (San Churro). For the avoidance of doubt, these terms and conditions apply to both the El Social membership (El Social membership) and the El Social mobile application (El Social mobile app). By providing your details and verifying your email account and/or using the El Social membership and/or by downloading and/or using the El Social mobile app, you agree to these terms and conditions and to any changes or modifications made to them from time to time.

1. El Social membership program overview

1.1 El Social Membership is only open to individuals eighteen (18) years of age and over and have a valid email address and mobile phone number. Those under the age of eighteen (18) are eligible to participate in El Social provided they are over the age of thirteen (13) and must have a parent or guardian’s consent prior to registering for an El Social membership. The parent and or guardian must also read and agree to these terms and conditions. San Churro reserves the right to request the parent or guardian to confirm consent of the individual’s participation at any time.

1.2 Existing El Social members will have their accounts transferred to the new program and have access to the new benefits. Existing members will need to reset their password on the El Social website or mobile application to access the new program. Existing members under the age of eighteen (18) will be required to confirm they have their parent or guardian’s consent and have their parent or guardian review and consent to the terms and conditions. San Churro reserves the right to request the parent or guardian to confirm consent of the individual’s participation at any time. 

1.3 Individuals can become El Social members (Members) by either collecting an El Social membership card from a San Churro store, registering their details on the El Social website www.sanchurro.com/elsocial and then activating their El Social membership card or by downloading the El Social mobile app and following the prompts to register and activate the app. Only a verified member can redeem El Social Loyalty Points (Points). To become a verified member, you must verify your email address by clicking on the email sent to you. Once the member has been verified, an El Social account (Account) will be created for the Member.

1.4 Members who initially become a Member by obtaining an El Social membership card from a participating San Churro store and then registering and activating the card, will also be able to activate the El Social mobile app and associate their El Social membership card during the registration process. Members can then use either the virtual card on the El Social mobile app or the physical El Social membership card when making purchases to accrue or redeem Points.

1.5 There is a strict limit of one Account per person. Each Account requires an independent email address that needs to be verified. A Member’s Account may only be used by the verified Member. Multiple individuals cannot share one Member’s Points.

1.6 Please read the Privacy Policy carefully to understand how San Churro collects, uses and discloses information about its customers and Members.

2. Collection of points and redemption 

2.1 Points can only be earned at the time of purchase either in a San Churro store or the San Churro Online Ordering Platform,  provided that the El Social membership card or El Social mobile app barcode associated with a verified Account is scanned at the time of purchase in-store or the member is logged into their account when ordering online.

2.2 Members cannot claim Points from past transactions or receipts.

2.3 Points are earned as follows: 

  • For every $1 you spend at a San Churro store or San Churro Online Ordering Platform on menu items, you will earn 10 Points. 
  • For every $1 you spend at a San Churro store or San Churro Online Ordering Platform on retail items, you will earn 10 points.
  • For example, a $10 purchase will result in 100 Points on your receipt.

2.3.1 Existing and active El Social members who had been accruing Hot Drink purchases whilst a member of the previous loyalty program will be awarded 100 new loyalty points for each of the Hot Drink purchases that were accumulated on their accounts and were not redeemed for a free hot drink. The new loyalty points on the membership can now be redeemed for any menu or retail item.
(E.g. If you had previously purchased 6 hot drinks that were earnt as part of the previous loyalty program you will now receive 600 points on the new El Social program)

2.4 Points can be redeemed as follows

  • To redeem a menu item a member will require x10 points of the earnt points for that menu item (e.g. a $10 menu item will earn 100 points and to redeem that item they will require 1000 loyalty points)
  • To redeem a retail item a member will require x15 points of the earnt points for the retail item (e.g. a $10 retail item will earn 100 points and to redeem that item they will require 1500 loyalty points)

2.4.1 San Churro in its absolute discretion may change the points value for earning and redeeming and will provide notice of this via the El Social website, email and in the San Churro stores. 

2.5 Points and rewards under the Program cannot be exchanged for cash and are not transferable or refundable. Points accrued in multiple Accounts cannot be combined.

2.5.1 Points on an Account will expire after 18 months if the El Social membership becomes inactive and the Member has not been earning or redeeming points in that period. 

2.5.2 There is no limit on how many points a Member can earn and San Churro has the right to disqualify a membership or remove points if they identify anything suspicious or fraudulent.

2.6 Points cannot be used to discount the price of a menu item.

2.7 Points can be earned on some discounted items, however, cannot be earned in conjunction with national promotions or discounts (e.g. Buy One Get One Free, Free Churros, XX% off etc.)

2.8 Members can check their Points balance at any time through the El Social mobile app, by logging into their Account on the El Social website www.sanchurro.com/elsocial or by asking a member of staff in a San Churro store.

2.9 When redeeming Points at a San Churro store, Members are required to have sufficient Points to redeem against the full value of the menu item using Points alone. El Social membership benefits and discounts are available and Points can be redeemed by presenting a valid El Social membership card or by scanning the El Social mobile app associated with a verified Account at the time of purchase.

2.9.1 El Social memberships must be registered and verified to redeem their birthday churros offers (FREE* Birthday Churros for Two or $20* Churros Fiesta). 

3.  Birthday Churros Offers

3.1 Verified Members (as defined in point 1.3 of the El Social Membership Program Overview) are entitled to one (1) complimentary ‘Birthday Churros for Two’  (RRP $18.95) and a ‘ $20* Churros Fiesta; (RRP $38.95) during the month of their birthday but not to be redeemed in the same transaction.

3.2 From 1st January 2021, Verified Members must have made a full-price purchase in-store or online and scanned their el SOCIAL membership card or mobile app within 12 months prior to the start of their birthday month to be eligible. Refer to 3.5, for more info.

For example, if the Member’s birthday is on the 21st March and they qualify for the offer, they must have made a full-price purchase and scanned their el SOCIAL membership card or mobile app between March the previous year and February before their birthday month in order to be eligible for their birthday churros offers. 

3.3 Verified Members will be sent an email with a barcode for their Birthday Churros Offer, as well as it appearing as an offer on their account in the El Social mobile app. The email will be sent on the 1st day of their birthday month if they qualified for the offer. The offer must be redeemed within the month of their birthday and receipt of the email. 

For example, if the Member’s birthday is on the 21st March and they qualify for the offer, they will be sent the email on the 1st of March and will have until the 31st of March to redeem the offer.

3.4 The offer barcode in the Verified El Social membership app or the Birthday Email plus photo identification must be presented at the time of redemption to confirm identity and birth date registered on an Account. This offer cannot be redeemed outside of the above period, regardless of circumstances beyond the Members’ control, including but not limited to San Churro closure, public holidays etc.

3.5 If an existing El Social member has not made a purchase in the previous 12 months and has not been verified to receive their birthday churros offers they will receive an email on the 1st day of their birthday month setting out their ability to qualify for their birthday churros offers. To qualify for the birthday churros offers the El Social member is required to make a purchase with a minimum spend of $5 at the time of redeeming each birthday churros offer. This will also be made available on the El Social membership app. All other conditions apply.

3.6 The El Social birthday churros offers are non-transferable and cannot be exchanged or taken as cash. San Churro takes no responsibility for incorrect dates being entered during the registration process. Members can update their birthday date if necessary by emailing elsocial@sanchurro.com

3.7 For the avoidance of doubt, a new member who joins the El Social Program in the month of their birthday will not be eligible to receive their birthday churros offers. They will, however, be eligible the following year if they become a verified member and have made a full-price purchase within the previous 12 months.

4. Lost, stolen or damaged cards

4.1 San Churro accepts no responsibility for the loss, theft or destruction of your El Social membership card.

4.2 Upon request, Points from a lost/stolen card can be transferred to the new card. To transfer the Points, Members must provide San Churro with their previous membership number. While San Churro will make every effort to ensure that the full Points balance is transferred to the new card, San Churro will not be responsible for any Points lost prior to the transfer.

5. El Social Membership Details

5.1 The Member is responsible for ensuring that their details on the Account are correct at all times. It is each Member’s responsibility to ensure that the correct number of Points has been added or deducted for each eligible transaction.

5.2 San Churro reserves the right to communicate with its Members, who have opted in to receive marketing material, to inform them of any upcoming marketing activities/promotions and/or offers.

5.3 Information collected from Members at the time of joining the Program is subject to San Churro’s Privacy Policy. San Churro collects personal information from its Members in order to conduct the Program and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors and service providers. San Churro may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity and research purposes including telephoning the Member or sending messages. Please see the Privacy Policy for further details.

5.4 San Churro may update your El Social Account with the most recent delivery email address and mobile number you provide on the San Churro Online Ordering Platform. Please contact elsocial@sanchurro.com if you do not want your El Social Account to be updated with the most recent delivery email address and mobile number. 

5.5 San Churro’s decision in relation to all matters arising under the Program is final and binding, and no consequences will be entered. 

6. General

6.1 Reproduction of an El Social membership card in any form is strictly prohibited. Your Points, benefits, registered El Social membership card and your Account are personal to you, and except as expressly permitted under these terms and conditions or the rules of a promotional program, may not be sold, transferred or assigned to, or shared with family, friends or others.

6.2 San Churro reserves the right to terminate your Account and/or your participation in the Program if San Churro determines in its sole discretion that you have violated these terms and conditions or that the use of your Account is unauthorised, fraudulent or otherwise unlawful.

6.3 San Churro reserves the right to change or modify these terms and conditions at any time without prior notice. The Program, including any offer or promotion conducted under the Program, will continue until such time as it is terminated by San Churro. Should the Program be suspended or cancelled at any time San Churro will notify Members by email, the El Social Website or El Social mobile app. 

6.4 These terms and conditions are to be read in conjunction with, and subject to, any additional terms and conditions governing any benefit, promotion, discount or offer operated by San Churro. 

6.5 To the extent permitted by law, San Churro will not be liable for any damages, loss or claim that you may suffer or incur (including but not limited to consequential loss) because of your use of the Program. The Program including all benefits and rewards is provided as supplied without any warranties of any kind either expressed or implied. San Churro disclaims all warranties of merchantability, non-infringement and fitness for a purpose or that the Program will be error-free or free from harmful code.

6.6 To the extent permitted by law, San Churro will not be liable for any compensatory or exemplary damages arising out of or in any way connected with the use of the Program including the El Social mobile app or inability to use the Program even if we have been advised of the possibility of damages. You release San Churro, its officers, contractors, employees and agents against all loss, claims, costs, demands, damages and liabilities related to use or inability to use the Program. 

6.7 The laws of Victoria, Australia apply to the Program and in the event of any dispute or claim associated with the terms and conditions, that dispute or claim will be subject to the exclusive jurisdiction of the court of Victoria, Australia. 

Disclaimer:

San Churro has used its reasonable efforts to provide current, complete and error-free information, but makes no representations nor gives any warranty as to the currency, completeness, accuracy or correctness of any of the information contained herein.

GIFT CARD TERMS & CONDITIONS

The terms and conditions set out below apply to all San Churro Gift Cards issued by Venga Pty Ltd trading as Chocolateria San Churro, ABN 48 111 298 830 (San Churro) and purchased by you (Customer) via the San Churro Gift Card Website at sanchurrro.com/gift-cards and/or a San Churro Store. 

By accessing, placing an order on the Gift Card Platform or purchasing a Gift Card directly from a San Churro store and using the Gift Card you agree to these terms and conditions. 

1. Definitions 

The following apply to these Gift Card Terms and Conditions:

“Business Day” means a weekday on which trading banks are open for the transaction of banking in Melbourne, Victoria.

“Delivery Address” means the address to which the Gift Cards are to be delivered as stated on the Order.

“Gift Card” means the San Churro Gift Card that you have purchased or received. 

“Order” means an order by you to purchase Gift Cards from the San Churro Gift Cards Platform.

“Personal Information” includes, but is not limited to your name, Delivery Address and payment details.

2. Price of Gift Cards and payment

All prices quoted are in Australian Dollars. GST does not apply on Gift Card purchases. 

Variation

San Churro reserves the right to change or alter prices of goods on the San Churro website without prior notice. The price applicable shall be the price stated on the San Churro website at the time of your payment being received.

Method of Payment

Payment can be made using your MasterCard and Visa. San Churro does not accept cheque, cash or Gift Card payments for the purchase of Gift Cards. Payment must be cleared before the Order is fulfilled.

Maximum Order

You may only purchase one eGift Card per Order on the San Churro Gift Card Platform. 

3. Delivery

Gift Cards purchased in a San Churro Store 

A San Churro Store staff can assist you with purchasing a Gift Card in-store. Simply nominate a value you wish to be loaded to the Gift Card and pay for the value as set out above. The transaction will be completed when the Gift Card is activated and loaded with value. 

eGift Card purchased online

eGift Cards can take up to 24 hours to be delivered to your nominated email address.  

If the Gift Card is purchased as a gift via the San Churro Gift Card Platform, please select “This is a gift” on the Gift Card Platform and complete the Gift Card Recipient’s details along with a message. You have the option of choosing when the Gift Card Recipient will receive the Gift Card. 

4. Order Cancellations

Once submitted via the San Churro Gift Card Platform, Orders cannot be cancelled unless required by law.

San Churro reserves the right to cancel an Order if it is deemed by San Churro to be fraudulent or possibly fraudulent.

5. Refunds & Returns

Gift Cards cannot be exchanged for another denomination of Gift Card or for tender (i.e. cash). Gift Cards cannot be refunded or returned, unless required by law. 

San Churro is not responsible for and is unable to replace Gift Cards that are lost or stolen.

If you believe the Gift Card has been tampered with prior to receipt, you must contact San Churro Support Office immediately on (03) 8415 5800 or email giftcards@sanchurro.com.

6. Gift Cards/eGift Cards

A minimum of $20 and a maximum of $200 can be loaded onto each Gift Card and/or eGift Card. We may change the minimum and maximum amounts that can be loaded onto a Gift Card and/or eGift Card at our sole discretion at any time and without prior notice to you. Gift Cards and eGift Cards cannot be reloaded or recharged with additional value. Your Gift Card and/or eGift Card will be valid for use for three years from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Gift Card and/or eGift Card value before the expiry date. After the expiry date unused value will become the property of San Churro. 

7. Using the Gift Card and or eGift Card  

Present your Gift Card and/or eGift Card at the point of sale at any San Churro Store, the San Churro Online Ordering Platform and/or the El Social mobile application with the product that you wish to purchase using that Gift Card. 

If presenting the Gift Card in a San Churro Store our store staff will swipe or scan your Gift Card in the pin pad and then enter the access code into the pin pad. The transaction will be completed when the balance has reduced on your Gift Card.

No change will be given for any value remaining on the Gift Card. The remaining value on the Gift Card may be used in whole or part against future purchases until the Gift Card expires.

Your Gift Card may only be used to make purchases up to the initial Gift Card value or the value of the Gift Card balance. If you wish to make a purchase for an amount that exceeds the Gift Card balance, you must pay the excess using another payment method.

Gift Cards cannot be used to pay for orders on third party food delivery platforms. Gift Cards can only be used for purchases directly with San Churro.

8. Changes to the Gift Card Terms and Conditions 

We reserve the right to change any of the terms contained in these Gift Card Terms and Conditions at any time where the change is required for any reason and agree to provide you with at least 30 days’ notice of such changes. We will give you notice by posting the changes on sanchurro.com/gift-cards. If you write to San Churro within the notice period and do not accept the changes we may cancel your Gift Card and refund any balance of the Gift Card value to you.

9. Privacy and Security

Personal information collected will be used for the purpose of processing the Order, and may be shared with a third party delivery agent for the purposes of delivering your Order. For further information regarding San Churro’s Privacy Policy, please visit sanchurro.com/privacy-policy

10. Promotions and Discounts

San Churro at its discretion, may honour promotions, discounts or offers currently available in-store which may be applicable to the purchase of Gift Cards.

11. Website Terms

For further details regarding San Churro’s website terms please see below.

12. Applicable Laws

These Terms and Conditions are to be construed and enforced in accordance with the laws of Victoria, Australia. Any disputes in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia.

13. Need more information?

Head over to the frequently asked questions section of the San Churro Website or email us at giftcards@sanchurro.com 

DELIVERY BY SAN CHURRO (ONLINE ORDERING PLATFORM)

The terms and conditions set out below apply to orders submitted for San Churro’s Products via the Online Ordering Platform at sanchurro.com/delivery or el SOCIAL mobile application (el SOCIAL App). The Online Ordering Platform and el SOCIAL App is operated by Venga Pty Ltd ACN 111 298 830 (San Churro). 

Access to the Online Ordering Platform 

1. By accessing and placing an order on the Online Ordering Platform or the el SOCIAL App you agree to the terms and conditions of our website. 

2. The Online Ordering Platform and the el SOCIAL App is only open to orders made on a direct to customer basis. Orders are only accepted on the condition that the person who places the order has placed it for private consumption and must collect or receive the Order in person. You must not resell or resupply any products ordered via the Online Ordering Platform and/or the el SOCIALApp.

3. We may refuse, without any refund, any order submitted via the Online Ordering Platform and/or the el SOCIAL App which we believe has been submitted by a third party delivery business.

4. You can browse the Online Ordering Platform and/or the el SOCIAL App and submit an order as an existing el SOCIAL member or create a new el SOCIAL account by clicking on the registration link.

5. If another person uses your el SOCIAL account, you will be responsible to pay for any products they order, and we are not responsible for any losses you suffer, unless the person using your account obtained access because we did not keep your password secure.

 

Placing Orders

6. To place an order on the Online Ordering Platform or the el SOCIAL App  you will be required to:

  • select the San Churro store where you would like to order from (Nominated San Churro Store). Please ensure that you have selected the correct San Churro Store as this cannot be changed once the order than been submitted;
  • select the products you wish to order (Order); 
  • select your preferred method of collection – delivery or pick up; 
  • insert your estimated collection or delivery time for the Order
  • provide your payment information, and
  • provide any other details we require to finalise your Order

7. Please note the minimum order value for delivery Orders is $15. 

8. Please check and ensure all information entered on the Online Ordering Platform and/or the el SOCIAL App is correct before submitting your Order, as we are unable to correct any errors once we have commenced processing your Order.

9. San Churro accepts no liability or responsibility for incorrectly placed Orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or which you fail to supply. 

Selecting a Pick-Up or Delivery Time

10. When placing an Order for later in the day, you will be asked to choose a pick-up or delivery time, which is an estimated time for collection or delivery of your Order from the Nominated San Churro Store.

11. If you select the ‘Order Now’ option, we will let you know when the earliest possible time we can have your Order ready for collection or delivered to your address and ask you to confirm that time. 

12. The pick-up or delivery time must be on the same day the Order is submitted and must be within the opening hours of the Nominated San Churro Store.

13. Please only submit a pick-up Order if you intend to collect the Order at the pick-up time, as we will prepare Orders in anticipation of your arrival at the pick-up time.

Prices and Payment 

14. The prices published on the Online Ordering Platform will apply to the ordered products. All prices stated on the Online Ordering Platform are inclusive of GST and will differ to dine-in prices.

15. You will be notified of any applicable service fees, delivery fees and taxes prior to submitting your Order on the checkout page on the Online Ordering Platform or el SOCIAL App, which may be subject to change, for the provision of our services.

16. San Churro may operate dynamic pricing some of the time, which means that prices of items and delivery may change.

17. We reserve the right to refuse an order or alter the agreed price if an incorrect price was given due to software malfunction or interference with the Online Ordering Platform.

18. You must pay for the ordered products at the time of submitting your Order using the approved payment methods. Approved payment methods include credit cards and/or San Churro gift cards. The payment will be processed by us immediately and will be debited from your account in the timeframe set by your card or account provider.

19. The Online Ordering Platform may allow you to apply certain available discounts or promotions to Orders submitted via the Online Ordering Platform or el SOCIAL App. If you want to take advantage of one of our discounts or promotions which is not able to be claimed via our Online Ordering Platform or el SOCIAL App, please call one of our San Churro Stores directly to place a telephone order.

20. San Churro will sometimes make special offers available through the San Churro Website and el SOCIAL App. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the order confirmation email.

21. If we cannot authorise your payment we will notify you of this and your Order will not be fulfilled.

22. We have engaged a third-party payment provider (Stripe) to securely process credit and debit card payments. We do not store any payment details for account holders and will not have direct access to your payment information.

23. You will be responsible for any associated costs or charges that may be incurred through the payment platform or your card provider by using the Online Ordering Platform.

24. If you are an el SOCIAL member you may also use your loyalty points to pay for products within your Order. You must have the required level of points required for the menu item to be rewarded and must select ‘Pay by Point’ at the time of completing your Order.

25. The full order value can be split between el SOCIAL loyalty points and other payment types, but el SOCIAL loyalty points cannot be used to pay for any service or delivery fees. 

Changes and Cancellation of Order 

26. In the event, we are unable to fulfil your Order due to unforeseen circumstances, or if one of the products is no longer available, we may contact you to cancel or vary your Order.

27. We will endeavour to contact you before the pick-up or delivery time, otherwise, we will do our best to resolve the issue when you arrive at the Nominated San Churro Store (if the Order is being collected). In such a case we will determine whether it is appropriate to:

  • replace the unavailable product with another product of a similar value;
  • Provide a partial refund of the price of the unavailable product;
  • Cancel the entire Order and provide a full refund; or
  • Provide another form of compensation that we deem appropriate.

28. Any refunds will be handled by San Churro as set out below and in San Churro’s Refunds and Returns Policy.

29. You may change or cancel your Order if you contact the Nominated San Churro Store immediately after you have submitted the Order on the Online Ordering Platform or the el SOCIAL App. This will only be permissible if the payment has not been processed. Please note San Churro accepts no liability or responsibility for incorrectly placed Orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or which you fail to supply. 

30. No changes or cancellations will be accepted after the Order has been submitted and payment processed. No refunds will be provided if you attempt to change or cancel your Order after submitting the Order and payment has been processed.

31. If we allow you to cancel or change your order, we will determine whether you are eligible for a refund as set out below.  

Collecting Your Order 

32. You have chosen to collect your Order you must collect your Order from the Nominated San Churro Store at or around the pick-up time agreed to at the time of submitting your order.

33. Please make yourself known to a San Churro Store member on arrival and present your Order confirmation and/or proof of identity.

34. We will endeavour to have your Order ready for collection at the pick-up time.

35. If you arrive after your pick up time we will endeavour to maintain the quality of the products ordered but a time delay may result in the ordered products not living up to the usual standards of quality and freshness. 

Delivery of your Order 

36. When you place an Order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery.

37. Each San Churro Store has a prescribed delivery area. The delivery area may change at any time due to a number of factors including weather, or demand on our service. This is to ensure that your Order reaches your door at their best.

38. San Churro Stores will have different operating hours. That means that the availability of our service, and the range of times which you can order, depends on the store which you want to order from. If you try to order a delivery to a location outside the delivery area or operating hours or the Online Ordering Platform and/or el SOCIAL App is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

39. For an ASAP Delivery, we will tell you an estimated delivery time for your Order before you place the Order, but we will attempt delivery as soon as possible; you must, therefore, be available to accept delivery from the time you submit the Order.

40. For a Scheduled Delivery, we will tell you the time when the Order is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

41. The delivery of your Order will be fulfilled via DoorDash Drivers and/or San Churro drivers if the delivery address provided is in select areas of Victoria and New South Wales. If the delivery address is in other states of Australia the delivery will be fulfilled by San Churro drivers. This may change from time to time.

42. You will be notified and able to track your delivery collection by the driver and their status via a SMS notification. In Victoria and New South Wales these notifications will be sent from DoorDash and in other states from San Churro.

43. Unfortunately, despite our best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

44. We will attempt delivery at the address you provide to us when you submit your Order. If you need to change the delivery location after you have submitted your Order, we may be able to change the address to an alternative one if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your products to.

45. If we cannot change the delivery address, you have the option to cancel the Order, but if food preparation has started you will be charged the full price for the product and if the driver has been despatched you will also be charged for delivery.

46. You will still be charged for the Order and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):  You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the Order. 

Refund Policy

47. If you are not satisfied with your San Churro experience please contact drive-support@doordash.com within 48 hours of the pick-up or delivery time. We will review your request and get back to you as soon as possible with our response.

48. If you receive an Order with incorrect items please contact the Nominated San Churro Store as soon as possible and the Nominated San Churro Store will endeavour to rectify the order and/or provide a refund. Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to your satisfaction.

49. San Churro or the Nominated San Churro Store will process any approved refunds within two (2) business days of approval. 

Franchisees

50. Where the Nominated San Churro Store is a franchised store, San Churro accepts the Order and processes your payment as an agent of the relevant franchisee.

51. The franchisee will be responsible for supplying the ordered product and we accept no liability and make no warranties or representations regarding the goods or services provided by the franchisee

Disclaimers 
52. We do our best to ensure that product names, descriptions, prices, nutritional information and allergenic warnings are accurate, but accept no liability if any of the details published on the Online Ordering Platform are incorrect.

53. To the extent permitted by law, we exclude all liability for any loss or damage you sustain as a result of your use of the Online Ordering Platform or consuming ordered products, except to the extent caused by our wilful acts or omissions.

54. The Online Ordering Platform terms and conditions will apply to the extent permitted by law and none of these terms will be construed as excluding, qualifying or limiting your statutory rights or remedies.

Privacy Policy  

55. When you submit an Order via the Online Ordering Platform and/or the el SOCIAL App you will be required to provide us with your personal information, including your full name, your email address, your mobile phone number and your payment information. 

56. By placing an order using the Online Ordering Platform and/or the el SOCIAL App you acknowledge and agree to our terms and conditions and Privacy Policy and consent to us collecting and using your information in accordance with the Privacy Policy.

57. San Churro may update your el SOCIAL account with the most recent delivery email address and mobile number you provide on the Online Ordering Platform and/or the el SOCIAL App. Please contact elsocial@sanchurro.com if you do not want your el SOCIAL account to be updated with the most recent delivery email address and mobile number. 

Online Ordering Platform 

58. Use of the Online Ordering Platform and/or the el SOCIAL App may be subject to limitations.

59. Access to the Online Ordering Platform and/or the el SOCIAL App may be suspended without prior notice.

60. We may suspend your access to your el SOCIAL account, or close it permanently if we believe that your el SOCIAL account has been used by someone else. We may also close your el SOCIAL account if in our opinion you are abusing the Online Ordering Platform and/or the el SOCIAL App.

Governing Law

61. Access to the San Churro website, the Online Ordering Platform, the el SOCIAL App and these terms and conditions are governed by the laws of the State of Victoria.  

Terms and Condition Modification 

62. We may revise these Terms and Conditions for San Churro’s Online Ordering Platform from time to time. Any updated version of these terms and conditions will be posted on this website. 

REFUNDS AND RETURNS POLICY

San Churro will happily assist customers who wish to return or exchange goods purchased from any of our stores across Australia.

Non-faulty Goods:
If the retail item is non-faulty, you may choose a refund or exchange of the item provided that:

  • you have returned the item within 14 days from the date of purchase;
  • you produce satisfactory proof of purchase; and
  • the item is unused, in its original packaging, in saleable condition and well within the expiry date.

San Churro reserves the right to assess the condition and age of the goods.

Proof of Purchase:
Please note that all refund or exchange requests must be accompanied by satisfactory proof of purchase documents (i.e. your original receipt).

If you are unable to provide satisfactory proof of purchase, San Churro may, at its absolute discretion, provide you with an exchange to the current value of the merchandise provided that:

  • the item is unused, in its original packaging, in saleable condition and well within the expiry date;
  • we can verify that the item was originally purchased from San Churro; and
  • satisfactory identification is presented at the time of the return.

Faulty Goods:
You can choose a refund or exchange of a retail item if that item is faulty.

Alternatively, you can choose to keep the faulty item and we will compensate you for any drop in value.

All refunds will be provided back in the original tender. Credit card or debit card refunds must be processed back onto the original card.

Note: The original card must be present to gain a refund.

PROVIDE FEEDBACK FOR THE CHANCE TO WIN* A SAN CHURRO $50 eGIFT CARD

Promotion:

The information provided by entrants will only be used in the ways outlined in these Terms and Conditions. Any questions, comments or complaints regarding the promotion must be directed to marketing@sanchurro.com.

Promoter:

Venga Pty Ltd ABN 48 111 298 830 (San Churro) Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia.

Promotional Period:

The promotion runs from 1st January 2022 and closes 31st December 2022 (the Promotional Period). Any entry received after the promotional period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.

Eligible entrants:

Entry to the promotion is opened to residents in Australia only. An entrant must be an individual and not a company or organisation. An entrant must be aged 13 or over. Permission from a parent or guardian is required prior to entering the promotion if the entrant is under 18 years of age.

Each entry must be entered in accordance with these Terms and Conditions. By entering the promotion, each entrant agrees to be bound by these Terms and Conditions. San Churro may in its absolute discretion refuse to award any prize to any entrant who fails to comply with these Terms and Conditions.

To be eligible, entrants must have submitted feedback about their experience via feedback.sanchurro.com and provided a valid email address.

Prize Conditions:

Draw:

  • A winner will be physically drawn at random each month from all entries received during that month.
  • Each monthly winner will receive a $50 San Churro eGift Card valid for 36 months.
  • This is a game of chance. The draw will take place at Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia at the start of each new month.
  • Winners will be notified via email at the end of each month’s draw.
  • Winners will be notified via email within five (5) business days.
  • It is the sole responsibility of entrants to check their email to see if they are a winner in order to claim their prize.
  • Winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  • All reasonable attempts will be made to contact the winner.

Prizes:

  • Total prize pool is AUD $600
  • Prizes consist of 12x $50 San Churro eGift Cards
  • All prizes will be sent electronically via Instagram direct messaging or email.
  • San Churro eGift Cards are valid for 36 months and are redeemable at any San Churro store Australia-wide for menu or retail items.
  • The prizes are not transferable for cash and no substitutions are allowed.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.

Entry Conditions:

By submitting the entrant’s entry to San Churro, the entrant grants San Churro and its licensees and assignees exclusive rights in the entrant’s entry and all other material provided by the entrant to San Churro pursuant to this promotion at any time.

The entrant agrees that San Churro may use the entrant’s entry and any personal details provided to San Churro for any promotional, marketing and publicity purposes in any media without notice and without any fee being paid to the entrant, subject to any privacy laws.

San Churro reserves the right to vary these conditions at any time. San Churro does not assume any liability for loss or damages caused in taking out this prize.

In the event that a prize, or an element of a prize, is/are not available for any reason, San Churro reserves the right to substitute prizes in its discretion to equal or greater recommended retail value, subject to state law.

San Churro is not liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.

San Churro is not responsible for any incorrect or inaccurate information, or for any of the equipment or programming associated with or utilised in this Competition, or for any technical error that may occur in the course of the administration of this Competition. San Churro assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.

San Churro takes no responsibility for prizes damaged or lost in transit. Once prizes have left San Churro’s premises, San Churro will not be responsible for any delay in delivery, or failure of safe delivery of prizes.

If for any reason this promotion is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of San Churro, which corrupt or affect the administration security, fairness or integrity or proper conduct of this promotion, San Churro reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.

In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders its determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strikes; San Churro may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions.

Entrants consent to San Churro using the entrant’s name, likeness, image, voice and/or answer (including photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this Competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by San Churro.

San Churro reserves the right to request winners to provide proof of age, identity and residency. Identification considered suitable for verification is at the discretion of San Churro. If there is a dispute as to the identity of an entrant, San Churro reserves the right, in its sole discretion, to determine the identity of the entrant.

The Promoter collects personal information about entrants to include entrants in the promotion and where appropriate, award prizes. If any information requested by the Promoter is not provided, the entrant may not participate in the promotion. By entering the promotion, each entrant agrees that the Promoter may disclose entrants’ personal information to State and Territory lottery departments and that the winner’s name and locality will be published as required under the relevant lottery legislation. A request to access, update or correct any personal information should be directed to the Promoter at the address stated.

Past Monthly Winners:

  • MAR 2022 – Sarah
  • FEB 2022 – Amber K
  • JAN 2022 – Mariana Custodio
  • DEC 2021 – Penny Ngu
  • NOV 2021 – Sean Tilmouth
  • OCT 2021 – Sarah Rathsam
  • SEP 2021 – Alicia Kilbourne
  • AUG 2021 – Chris Clegg
  • JUL 2021 – Shariza Krishna

 

COMPETITIONS & PROMOTIONS

Standard Competition Terms & Conditions

Promoter: 

Venga Pty Ltd ABN 48 111 298 830 (San Churro) Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia. 

The information provided by entrants will only be used in the ways outlined in these Terms and Conditions. Any questions, comments or complaints regarding the promotion must be directed to marketing@sanchurro.com

Eligibility: 

  • Entry to the competition (Promotion) is opened to residents in Australia only. An entrant must be an individual and not a company or organisation. An entrant must be aged 13 or over. Permission from a parent or guardian is required prior to entering the promotion if the entrant is under 18 years of age. 
  • Each entry must be entered in accordance with these Terms and Conditions. By entering the promotion, each entrant agrees to be bound by these Terms and Conditions. San Churro may in its absolute discretion refuse to award any prize to any entrant who fails to comply with these Terms and Conditions.
  • Any entry received after the promotional period(s) will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • For all competitions that run on our social media channels, the following eligibility criteria apply (and may be amended from time to time): 
    • a) Facebook – you must “engage” (comment/like/follow/tag) with San Churro’s Facebook post/page (https://www.facebook.com/sanchurro); 
    • b) Instagram – you must “follow” @sanchurro_au and “tag” a friend OR engage via Insta Stories/Poll;
    • c) TikTok – you must “follow” sanchurro on TikTok OR partake in a “TikTok Challenge”;
    • d) Snapchat – you must “follow” sanchurro on Snapchat
  • By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition and if you cannot, you may be disqualified from the competition.

Acceptance of Terms and Conditions:

  • Together with the “Standard Competition Terms” and “Specific Competition Terms” constitute the Terms and Conditions applicable to the competition.
  • Please read the Terms and Conditions carefully and make sure that you understand them, before taking part in the competition. By submitting a competition entry, you are agreeing to be bound by these Terms and Conditions.

Entry Conditions:

  • By submitting the entrant’s entry to San Churro, the entrant grants San Churro and its licensees and assignees exclusive rights in the entrant’s entry and all other material provided by the entrant to San Churro pursuant to this promotion at any time.
  • The entrant agrees that San Churro may use the entrant’s entry and any personal details provided to San Churro for any promotional, marketing and publicity purposes in any media without notice and without any fee being paid to the entrant, subject to any privacy laws.
  • San Churro reserves the right to vary these conditions at any time. San Churro does not assume any liability for loss or damages caused in taking out this prize.
  • In the event that a prize, or an element of a prize, is/are not available for any reason, San Churro reserves the right to substitute prizes in its discretion to equal or greater recommended retail value, subject to state law.
  • San Churro is not liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.
  • San Churro is not responsible for any incorrect or inaccurate information, or for any of the equipment or programming associated with or utilised in this Competition, or for any technical error that may occur in the course of the administration of this Competition. San Churro assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.
  • San Churro takes no responsibility for prizes damaged or lost in transit. Once prizes have left San Churro’s premises, San Churro will not be responsible for any delay in delivery, or failure of safe delivery of prizes.
  • If for any reason this promotion is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of San Churro, which corrupt or affect the administration security, fairness or integrity or proper conduct of this promotion, San Churro reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  • In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders its determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strikes; San Churro may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions.
  • Entrants consent to San Churro using the entrant’s name, likeness, image, voice and/or answer (including photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this Competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by San Churro.
  • San Churro reserves the right to request winners to provide proof of age, identity and residency. Identification considered suitable for verification is at the discretion of San Churro. If there is a dispute as to the identity of an entrant, San Churro reserves the right, in its sole discretion, to determine the identity of the entrant.
  • The Promoter collects personal information about entrants to include entrants in the promotion and where appropriate, award prizes. If any information requested by the Promoter is not provided, the entrant may not participate in the promotion. By entering the promotion, each entrant agrees that the Promoter may disclose entrants’ personal information to State and Territory lottery departments and that the winner’s name and locality will be published as required under the relevant lottery legislation. A request to access, update or correct any personal information should be directed to the Promoter at the address stated.
  • Competitions are in no way sponsored, endorsed or administered by, or associated with Facebook/Instagram/TikTok/Snapchat. Entrants understand that they are providing their information to San Churro.

Governing law:

  • These Terms and Conditions shall be governed under the laws of New South Wales. Any dispute arising from, or related to, your use of the service shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
  • This competition is conducted and authorised under NSW trade promotion lottery permit LTPM/20/05359.
  • Under this permit, no individual prize will exceed the value of $250 (AUD) and the total value of prizes will not exceed $50,000.
  • All competitions that run under this permit will be conducted within the promotion period of 12 February 2020 to 11 February 2021 inclusive.

Sign Up to el SOCIAL for a FREE* Churros for One (with min. $5 purchase in-store)

*Terms and conditions apply. New el SOCIAL sign up promotion for new el SOCIAL members only who sign up from 15th November 2021. New members can sign up here. Accounts must be verified by mobile SMS before receiving the offer. A valid mobile number must be provided. Verified members will automatically have the offer loaded to their el SOCIAL app account and will also be emailed the offer the day after account verification.​

Free Churros for One voucher only valid for redemption in-store. To redeem, a customer must visit their local San Churro store and make a minimum $5 purchase in the same transaction. One free redemption per new verified el SOCIAL member only. Offer must be redeemed within 14 days once membership has been verified. Extras and modifications at additional cost. Cannot be used in conjunction with any other offers. No el SOCIAL loyalty points awarded on free item. Not exchangeable for cash or other items.

Student Edge - Student Offers

  1. Offers valid until 31st December 2022.
  2. Offers valid for verified Student Edge members only.
  3. Offers valid for in-store purchases (dine-in & takeaway) only.
  4. Offers are available to Student Edge members only with valid Student ID.
  5. Limited to one redemption per person, per day.
  6. Offers:

    a. $10.95 Churros for One & Hot Chocolate (save $6.95)

    i. Includes: 3 Churros and one dip-cup and a choice of a Milk, Dark or White Hot Chocolate (excludes Mocha, Thick Spanish range and Hot Choc Bomb range)

    b. $10.95 Churros for One & Small Coffee (save $4)

    i. Includes: 3 Churros and one dip-cup and a choice of a Cappuccino, Latte, Flat White, Espresso, Long Black or a Macchiato.

  7. Extras and substitutions at additional cost.
  8. Cannot be used in conjunction with any other offer including el SOCIAL.
  9. More info can be found here: https://studentedge.org/au/deals/details/sanchurro-student-discount-choc

UNiDAYS - $10 Churros For Two Student Offer

  1. Offer valid until 31st May 2022.
  2. Offer valid for verified UNiDAYS members only.
  3. Offer valid for in-store purchases (dine-in & takeaway) only.
  4. Customers must present a valid UNiDAYS ID and/or valid app deal barcode at the POS to redeem.
  5. Limited to one redemption per person, per day.
  6. Offer limited to one standard ‘Churros for Two’ for $10 (save $6) which includes 6 churros and your choice of two dip-cups.
  7. Extras and substitutions at additional cost.
  8. Cannot be used in conjunction with any other offer including el SOCIAL.

$0 DELIVERY FEE via Delivery by San Churro

$0 delivery fee valid only with ‘Delivery by San Churro’ orders placed online via order.sanchurro.com or via the San Churro el SOCIAL app between 28th March – 3rd April 2022. Offer available in selected  areas and at selected San Churro stores only. See full list of participating stores here. For delivery coverage, please visit doordash.com. Offer is exclusively available to existing and new el SOCIAL members. Customers must be logged into their el SOCIAL account when placing an order to receive $0 delivery fee. Offer not available on third party delivery platforms. Not valid in conjunction with any other offer.

Guess to WIN* - Popping Pearls Facebook Competition

In addition to the Standard Competition Terms and Conditions, the below Specific Competition Terms apply. This competition (promotion) is open to residents in Australia only. 

Entry Mechanics: 

  • The promotion runs from 10AM (AEDT) Tuesday 8th March 2022 and closes at 11:59PM (AEDT) Thursday 10th March 2022 (the Promotional Period). Any entry received after the promotional period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • To enter the competition on San Churro’s Facebook page, entrants must comment on the competition post and guess ‘how many Popping Pearls are in the image’
  • Entrants are welcome to enter more than once during the promotion period.

Prizes:

  • Total prize pool is valued at AUD $50.
  • Prize consists of one one (1) $50 San Churro eGift Card
  • One (1) individual will win one (1) prize during the promotional period.
  • The San Churro eGift Card will be emailed to the provided email address.
  • San Churro eGift Cards are valid for 36 months and are redeemable at any San Churro store Australia-wide or online via order.sanchurro.com for menu or retail items.
  • The prizes are not transferable for cash and no substitutions are allowed.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.

Prize Conditions:

  • The prize will be in the form of 1 x individual San Churro eGift Card valued at $50. The eGift Cards will be valid for 36 months from the date of issue.

Draw:

  • The draw will take place at Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia.
  • This is a game of skill with the closest guess as to how many Popping Pearls are in the image selected to win. The winner will be chosen from all entries received during the promotional period and will be the first entrant to guess the correct number of Popping Pearls (or closest to, if the correct number isn’t guessed). The answer is a number between 1 and 700 and is not the exact number pictured in the competition post.
  • The winner will be notified via direct message and the competition post at the end of the promotional period and announced on Friday 11th March 2022.
  • It is the sole responsibility of entrants to check the competition post to see if they are a winner in order to claim their prize.
  • Winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  • All reasonable attempts will be made to contact the winner.

Valentine’s Day Double Date Facebook Competition

In addition to the Standard Competition Terms and Conditions, the below Specific Competition Terms apply. This competition (promotion) is open to residents in Australia only. 

Entry Mechanics: 

  • The promotion runs from 10AM (AEST) Monday 31st January 2022 and closes at 11:59PM (AEST) Thursday 3rd February 2022 (the Promotional Period). Any entry received after the promotional period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • To enter the competition on San Churro’s Facebook page, entrants must comment on the competition post and tell us ‘who they would take on a spooky-cute double date this Valentines Day’
  • Entrants are welcome to enter more than once during the promotion period.

Prizes:

  • Total prize pool is valued at AUD $180.
  • Prize consists of one Movie & San Churro double date pack consisting of one (1) $100 San Churro eGift Card and one (1) Family Movie Pass which includes four (4) individual movie tickets.
  • One (1) individual will win one (1) prize during the promotional period.
  • The Family Move Pass will be sent via post to each winner’s nominated postal address and the San Churro eGift Card will be emailed to the provided email address.
  • San Churro eGift Cards are valid for 36 months and are redeemable at any San Churro store Australia-wide or online via order.sanchurro.com for menu or retail items.
  • The prizes are not transferable for cash and no substitutions are allowed.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.

Prize Conditions:

  • The ‘Movie & San Churro double date pack’ prize will be delivered in the form of a $100 San Churro eGift Card and a Family Movie Pass to see Addams Family 2 in cinemas. The Family Movie Pass (includes four (4) individual adult movie tickets) valued at $80. 

Family Movie Pass Conditions:

  • The winner must present & surrender the Family Movie Pass at a participating cinema to receive four (4) free tickets for a session of the Addams Family 2 film.
  • Offer is valid at participating cinemas only. 
  • Not valid on cinema discount days, Saturdays after 5pm or Public Holidays. 
  • Not valid for re-sale or with any other offer.
  • Not transferable, exchangeable or redeemable for cash.
  • Not valid for mobile or online ticketing.
  • Seats are subject to availability.
  • Voucher must be surrendered upon redemption.
  • Valid even with NO FREE TICKET restrictions.
  • Not valid at premium, large format screens or special events.
  • Always check the cinema for details and validity.

Draw:

  • The draw will take place at Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia.
  • This is a game of skill with the best comment selected to win.The winner will be chosen from all entries received during the promotional period.
  • The winner will be notified via direct message and the competition post at the end of the promotional period and announced on Friday 4th February 2022.
  • It is the sole responsibility of entrants to check the competition post to see if they are a winner in order to claim their prize.
  • Winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  • All reasonable attempts will be made to contact the winner.

Addams Family Menu Facebook Competition

In addition to the Standard Competition Terms and Conditions, the below Specific Competition Terms apply. This competition (promotion) is open to residents in Australia only. 

Entry Mechanics: 

  • The promotion runs from 10AM (AEST) Tuesday 18th January 2022 and closes at 11:59PM (AEST) Sunday 23rd of January 2022 (the Promotional Period). Any entry received after the promotional period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • To enter the competition on San Churro’s Facebook page, entrants must comment on the competition post and tell us something ’kooky’ about their family.
  • Entrants are welcome to enter more than once during the promotion period.

Prize Conditions:

  • The prize will be in the form of a $50 San Churro eGift Card and a Family Movie Pass to see Addams Family 2 in cinemas. The Family Movie Pass (includes four (4) individual adult movie tickets) valued at $80 each. 

Family Movie Pass Conditions:

  • Winners must present & surrender the Family Movie Pass at a participating cinema to receive four (4) free tickets for a session of the Addams Family 2 film.
  • Offer is valid at participating cinemas only. 
  • Not valid on cinema discount days, Saturdays after 5pm or Public Holidays. 
  • Not valid for re-sale or with any other offer.
  • Not transferable, exchangeable or redeemable for cash.
  • Not valid for mobile or online ticketing.
  • Seats are subject to availability.
  • Voucher must be surrendered upon redemption.
  • Valid even with NO FREE TICKET restrictions.
  • Not valid at premium, large format screens or special events.
  • Always check the cinema for details and validity.

Prizes:

  • Total prize pool is valued at AUD $2,600 (20 x $130 ‘Family Fun’ Prizes)
  • Prize consists of twenty (20) ‘Family Fun’ prizes each consisting of one (1) San Churro eGift Card and one (1) Family Movie Pass which includes four (4) individual movie tickets.
  • Twenty (20) individuals will win one (1) prize during the promotional period.
  • The Family Move Pass  will be sent via post to each winner’s nominated postal address and the San Churro eGift Card will be emailed to the provided email address.
  • San Churro eGift Cards are valid for 36 months and are redeemable at any San Churro store Australia-wide or online via order.sanchurro.com for menu or retail items.
  • The prizes are not transferable for cash and no substitutions are allowed.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.

Draw:

  • The draw will take place at Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia.
  • This is a game of skill with the twenty (20) best comments selected to win.The winners will be chosen from all entries received during the promotional period.
  • The winners will be notified via direct message and the competition post at the end of the promotional period and announced on Monday 24th January 2022.
  • It is the sole responsibility of entrants to check the competition post to see if they are a winner in order to claim their prize.
  • Winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  • All reasonable attempts will be made to contact the winners.

Summer Menu Facebook Competition

In addition to the Standard Competition Terms and Conditions, the below Specific Competition Terms apply. This competition (promotion) is open to residents in Australia only. 

Entry Mechanics: 

  • The promotion runs from 10AM (AEST) Tuesday 7th December 2021 and closes at 10AM (AEST) Friday 10th December 2021 (the Promotional Period). Any entry received after the promotional period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • To enter the competition on San Churro’s Facebook page, entrants must comment on the competition post and tell us their ‘perfect summer day’ using only emojis. 
  • Entrants are welcome to enter more than once during the promotion period.

Prize Conditions:

  • The prize will be in the form of 5 x individual San Churro eGift Cards valued at $50 each. The total prize pool amounts to $250 AUD. The eGift Cards will be valid for 36 months from the date of issue.

Prizes:

  • Total prize pool is valued at AUD $250.
  • Prize consists of five (5) San Churro eGift Cards.
  • Five (5) individuals will win one (1) prize during the promotional period.
  • The eGift Card will be sent via email to each winner’s nominated email address.
  • San Churro eGift Cards are valid for 36 months and are redeemable at any San Churro store Australia-wide or online via order.sanchurro.com for menu or retail items.
  • The prizes are not transferable for cash and no substitutions are allowed.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.

Draw:

  • The draw will take place at Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia.
  • This is a game of skill with the five (5) best comments selected to win.The winners will be chosen from all entries received during the promotional period.
  • The winners will be notified via direct message and the competition post at the end of the promotional period and announced on Friday 10th December 2021.
  • It is the sole responsibility of entrants to check the competition post to see if they are a winner in order to claim their prize.
  • Winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  • All reasonable attempts will be made to contact the winners.

Black Fri-YAY & Cyber Monday Offer - Get a $3 Smoothie* when you purchase a regular Original Churros Snack Pack

Offer available exclusively for el SOCIAL members from 26-29 November 2021. To redeem the offer, customers must scan their el SOCIAL app/card in-store when ordering or sign up via elsocial.sanchurro.com. Offer valid in-store and via order.sanchurro.com or the el SOCIAL app for pick up and direct delivery. If redeeming in-store, please present your el SOCIAL card when ordering. Direct delivery available in selected stores and areas only. See participating stores here. Not available via third party delivery platforms. Offer valid when a regular size ‘Original Churros Snack Pack’ is purchased at full price and a Fruit Smoothie can be added for an additional $3 in the same transaction. Fruit Smoothies include Fruit Burst, Mango, Mango Passionfruit & Mixed Berries. Extras charged at additional cost. Offer not valid with any other offer, promotion or discount. el SOCIAL loyalty points will not be rewarded on the discounted component.

Karrinyup 'Buy One Get One Free* Churros for One' el SOCIAL Offer

The offer is valid for new customers who sign up to el SOCIAL between 5-14 November 2021 and select ‘Karrinyup’ as their favourite store. The offer will be emailed to eligible members on 15 November 2021 and loaded to members’ el SOCIAL app and will be valid until 28 November 2021. The offer is only valid to be redeemed in-store at San Churro Karrinyup only and can not be redeemed online or via delivery. The offer is valid when a full-priced ‘Churros for One’ is purchased. Extras and modifications at additional cost. To redeem, a customer must visit San Churro Karrinyup and show the offer within their el SOCIAL app or the offer email. The offer cannot be used in conjunction with any other offers. Cannot be substituted for other products or cash.

Share a Churros Week 2021 - Donate $2 to Beyond Blue, Get Double Churros*

Offer available from 4 – 17 October 2021. Offer only available in-store and via order.sanchurro.com (for pick up and direct delivery). Direct delivery available in selected stores and areas only. See participating stores here. Double your Churros for a $2 donation applies to full priced ‘Churros for One’, ‘Churros for Two’ and ‘Kids Churros’ purchases only. Offer excludes Churros Fiesta, Filled Churros, Churros Snack Pack, Glazed Churro Loops, Filled Churros and ‘Extra Churros’. Double up offer applies to the churros components only and excludes dip-cups. Not available in conjunction with any other offer, promotion or discount.

National Dessert Day Facebook Competition

In addition to the Standard Competition Terms and Conditions, the below Specific Competition Terms apply. This competition (promotion) is open to residents in Australia only. 

Entry Mechanics: 

  • The promotion runs from 10AM (AEST) Thursday 14th October 2021 and closes at 11:59PM (AEDT) Sunday 17th October 2021 (the Promotional Period). Any entry received after the promotional period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • To enter the competition on San Churro’s Facebook page, entrants must comment on the competition post and tell us their favourite San Churro dessert and who they would share it with
  • Entrants are welcome to enter more than once during the promotion period.

Prize Conditions:

  • The prize will be in the form of 3 x individual San Churro eGift Cards valued at $50 each. The total prize pool amounts to $150 AUD. The eGift Cards will be valid for 36 months from the date of issue.

Prizes:

  • Total prize pool is valued at AUD $150.
  • Prize consists of three (3) San Churro eGift Cards.
  • Three (3) individuals will win one (1) prize during the promotional period.
  • The eGift Card will be sent via email to each winner’s nominated email address.
  • San Churro eGift Cards are valid for 36 months and are redeemable at any San Churro store Australia-wide or online via order.sanchurro.com for menu or retail items.
  • The prizes are not transferable for cash and no substitutions are allowed.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.

Draw:

  • The draw will take place at Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia.
  • This is a game of skill with the three (3) best comments selected to win. The winners will be chosen from all entries received during the promotional period.
  • The winners will be notified via direct message and the competition post at the end of the promotional period and announced on Monday 18th October 2021.
  • It is the sole responsibility of entrants to check the competition post to see if they are a winner in order to claim their prize.
  • Winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  • All reasonable attempts will be made to contact the winners.

"SPEND & GET" Offer - NSW, VIC & ACT only

SPEND $30 TO QUALIFY

Offer is exclusively available to qualifying el SOCIAL members only. To be eligible, members must be logged into their el SOCIAL account and spend over $30 in a single transaction on pick up and direct delivery orders via order.sanchurro.com or the San Churro el SOCIAL app to receive a FREE* ‘Churros for One’ with their next order. Qualifying ‘Spend’ period available from Monday 13th September 2021 – Sunday 19th September 2021. ‘Get’ period redeemable from Monday 20th September 2021 – Sunday 3rd October 2021. Only one ‘Get’ voucher can be earned per el SOCIAL member. “Spend & Get” offer is only available at selected San Churro stores in NSW, VIC & ACT. Pre-order pick-up is currently unavailable at San Churro Bankstown. Excludes third party delivery services. $15 minimum spend plus delivery fee applies on delivery orders. ‘Get’ voucher cannot be used in conjunction with any other discount or promotion and is not valid for el SOCIAL loyalty points. Not exchangeable for cash or other items.

 

GET FREE* CHURROS FOR ONE

Free* Churros for One “get” offer redeemable from Monday 20th September 2021 – Sunday 3rd October 2021. Offer can only be redeemed via the same channel that was used in the initial “spend” order (eg. if you ordered via pick up, your voucher will be available for redemption via pick up only and if you ordered via Delivery San Churro, your offer will be available for redemption via Delivery by San Churro). Extras and modifications at additional cost. Free item can only be redeemed when ordering pick up or direct delivery via the app or order.sanchurro.com. Not available via third party delivery services. $15 minimum spend plus delivery & service fees applies on Delivery by San Churro orders. Offer cannot be used in conjunction with any other offers. No el SOCIAL loyalty points awarded on free item. Not exchangeable for cash or other items.

$5 Off Winter Snack Packs via DoorDash

$5 off “Winter” Snack Packs offer is only available via DoorDash (delivery or pick-up) between 30th August – 5th September 2021 unless maximum redemptions are met prior. Offer available to existing & new DoorDash customers. Available at participating San Churro stores on DoorDash. Maximum redemption of 3 per customer. “Winter” Snack Packs include: “Apple Pie”, “Cookie Butter S’mores” and “Jam Doughnut”. Offer excludes “The Original” Churros Snack Pack. Apply promo code “WINTERSAVINGS” via the payment page on DoorDash.com or on the DoorDash app and the discount will be applied. No minimum order value. See DoorDash.com. for delivery radius and full terms and conditions.

Fairtrade Fortnight Free* Coffee Exclusive to el SOCIAL Members Offer

Free* coffee offer valid between 2nd – 15th August 2021 and valid for new and existing el SOCIAL members. To redeem the offer, customers must scan their el SOCIAL app or their unique email barcode in-store when ordering or sign up via elsocial.sanchurro.com. Limited to one redemption per person. Offer only available while stocks last and limited to 20,000 free coffees during the promotional period.

Offer valid for one small standard coffee only (both dine-in and takeaway) including milk options. Offer includes: Cappuccino, Latte, Espresso/Short black, Flat white, Piccolo, Long black, Short macchiato, Long macchiato, Spanish latte, Iced latte, Iced long black.

Offer does not include: Chai latte, Hot chocolates, Affogato, Iced coffee, Iced chocolate, Frappes and teas. Extras and modifications at additional cost except for milk alternatives. Cannot be used in conjunction with any other offers. Not valid for el SOCIAL points. Offer will be extended for members in NSW & QLD affected by lockdown restrictions (offer not available at Bankstown). For more information on Fairtrade Fortnight visit sanchurro.com/coffee

Scan el SOCIAL to WIN* 1 of 2 Coffee Machines

Winners: Mike Rowing & Belynda Cullen-Johnson

Promoter: 

Venga Pty Ltd ABN 48 111 298 830 (San Churro) Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia. 

The information provided by entrants will only be used in the ways outlined in these Terms and Conditions. Any questions, comments or complaints regarding the promotion must be directed to marketing@sanchurro.com. 

Acceptance of Terms and Conditions:

Please read the Terms and Conditions carefully and make sure that you understand them, before taking part in the competition. By submitting a competition entry, you are agreeing to be bound by these Terms and Conditions.

Eligibility: 

  • Entry to the competition (Promotion) is opened to residents in Australia only. An entrant must be an individual and not a company or organisation. An entrant must be aged 13 or over and must be a registered San Churro (el SOCIAL) loyalty member. Permission from a parent or guardian is required prior to entering the promotion if the entrant is under 18 years of age. 
  • San Churro employees, immediate family members of employees, employees of any company associated with the Promotion are ineligible to enter.
  • Each entry must be entered in accordance with these Terms and Conditions. By entering the promotion, each entrant agrees to be bound by these Terms and Conditions. San Churro may in its absolute discretion refuse to award any prize to any entrant who fails to comply with these Terms and Conditions.
  • By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition and if you cannot, you may be disqualified from the competition.

Entry Conditions:

  • The promotion commences at 9am (AEST) Monday 2nd August 2021 and entries close at 11:59pm (AEST) Sunday 15th August 2021 (Promotional Period). 
  • Any entry received after the Promotional Period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • To enter, Eligible Entrants must visit their local San Churro store, purchase a full-priced product AND scan their el SOCIAL card/app during the Promotional Period.
  • Each entrant can enter as many times as they like during the promotional period to increase their chance of winning but can only win one (1) Coffee Machine during the Promotional Period.
  • The competition is based on chance with winners manually drawn from a barrel/container. There is no element of skill involved in this competition. Every entry has an equal chance of winning.
  • Each entry must be entered in accordance with these Terms and Conditions. By entering the promotion, each entrant agrees to be bound by these Terms and Conditions. The Promoter may in its absolute discretion refuse to award any prize to any entrant who fails to comply with these Terms and Conditions.
  • Any entry received after the Promotional Period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.

Prizes:

  • There are two (2) major prizes in total. 
    • Two (2) prize winners will receive a ‘Oscar Coffee Machine’ (valued at $1400*) each. 
    • The total prize pool is valued at $2,800 AUD.
  • The winning entrants will be notified via email and published on the San Churro website (www.sanchurro.com).
  • All monetary figures in these Terms and Conditions are in Australian dollars, inclusive of GST and based on the recommended retail value at the time of printing. The Promoter accepts no responsibility for any variation in the value of the prizes.

Prize winners:

  • The prizes will be sent via post to each winner’s nominated postal address.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period.
  • Prizes are not transferable or exchangeable and cannot be taken as cash.

Privacy:

  • By submitting the entrant’s entry to San Churro, the entrant grants San Churro and its licensees and assignees exclusive rights in the entrant’s entry and all other material provided by the entrant to San Churro pursuant to this promotion at any time.
  • The entrant agrees that San Churro may use the entrant’s entry and any personal details provided to San Churro for any promotional, marketing and publicity purposes in any media without notice and without any fee being paid to the entrant, subject to any privacy laws.
  • The entrant also agrees that by submitting their email they will automatically opt into receiving marketing and promotional emails from San Churro but they can unsubscribe at any time.
  • Entrants consent to San Churro using the entrant’s name, likeness, image, voice and/or answer (including photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this Competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by San Churro.
  • San Churro reserves the right to request winners to provide proof of age, identity and residency. Identification considered suitable for verification is at the discretion of San Churro. If there is a dispute as to the identity of an entrant, San Churro reserves the right, in its sole discretion, to determine the identity of the entrant.
  • The Promoter collects personal information about entrants to include entrants in the promotion and where appropriate, award prizes. If any information requested by the Promoter is not provided, the entrant may not participate in the promotion. By entering the promotion, each entrant agrees that the Promoter may disclose entrants’ personal information to State and Territory lottery departments and that the winner’s name and locality will be published as required under the relevant lottery legislation. A request to access, update or correct any personal information should be directed to the Promoter at the address stated.

General:

  • San Churro reserves the right to vary these conditions at any time. San Churro does not assume any liability for loss or damages caused in taking out this prize.
  • In the event that a prize, or an element of a prize, is/are not available for any reason, San Churro reserves the right to substitute prizes in its discretion to equal or greater recommended retail value, subject to state law.
  • San Churro is not liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.
  • San Churro is not responsible for any incorrect or inaccurate information, or for any of the equipment or programming associated with or utilised in this Competition, or for any technical error that may occur in the course of the administration of this Competition. San Churro assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.
  • San Churro takes no responsibility for prizes damaged or lost in transit. Once prizes have left San Churro’s premises, San Churro will not be responsible for any delay in delivery, or failure of safe delivery of prizes.
  • If for any reason this promotion is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of San Churro, which corrupt or affect the administration security, fairness or integrity or proper conduct of this promotion, San Churro reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  • In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders its determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strikes; San Churro may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions.
  • Competitions are in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. Entrants understand that they are providing their information to San Churro.

FREE* Churro Fries Delivery Offer (Select Stores)

  • Offer valid until 8th August 2021 on direct delivery orders via the el SOCIAL app or order.sanchurro.com.
  • Offer cannot be used in-store or via third-party apps.
  • Offer only available at select San Churro stores in VIC, SA & NSW (excludes Wollongong, Tweed, Erina Fair, Kotara & Bankstown).
  • Customers must spend a minimum of $15, add ‘Churro Fries’ to order and add promo code FREECHURROFRIES in the ‘Offers’ section at checkout.
  • Offer cannot be used in conjunction with any other discount and free product is not valid for el SOCIAL loyalty points.
  • Not exchangeable for cash or other items.

Cosy Comforts Facebook Competition 2021

In addition to the Standard Competition Terms and Conditions, the below Specific Competition Terms apply. This competition (promotion) is open to residents in Australia only. 

Entry Mechanics: 

  • The promotion runs from 10AM (AEST) Thursday 22nd July 2021 and closes at 11:59PM (AEST) Sunday 25th July 2021 (the Promotional Period). Any entry received after the promotional period will be deemed invalid. No responsibility is accepted for late, lost, delayed or misdirected entries.
  • To enter the competition on San Churro’s Facebook page, entrants must comment on the competition post and tell us their favourite ‘cosy comfort’ during winter.
  • Entrants are welcome to enter more than once during the promotion period.

Prize Conditions:

  • The prize will be in the form of 10 x individual San Churro eGift Cards valued at $50 each. The total prize pool amounts to $500 AUD. The eGift Cards will be valid for 36 months from the date of issue.

Prizes:

  • Total prize pool is valued at AUD $500.
  • Prize consists of ten (10) San Churro eGift Cards.
  • Ten (10) individuals will win one (1) prize during the promotional period.
  • The eGift Card will be sent via email to each winner’s nominated email address.
  • San Churro eGift Cards are valid for 36 months and are redeemable at any San Churro store Australia-wide or online via order.sanchurro.com for menu or retail items.
  • The prizes are not transferable for cash and no substitutions are allowed.
  • Any unclaimed prizes will be forfeited. There will be no second chance draws.
  • San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.

Draw:

  • The draw will take place at Suite 1, Level 1, 281 Brunswick Street, Fitzroy, VIC 3065, Australia.
  • This is a game of skill with the ten (10) best comments selected to win. The winners will be chosen from all entries received during the promotional period.
  • The winners will be notified via direct message and the competition post at the end of the promotional period and announced on Monday 26th July 2021.
  • It is the sole responsibility of entrants to check the competition post to see if they are a winner in order to claim their prize.
  • Winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  • All reasonable attempts will be made to contact the winners.