Privacy Policy


Your information is being collected by Venga Pty Ltd of Suite 1, Level 1, 281 Brunswick Street, Fitzroy, Victoria, 3065 ( “San Churro”, “we”, “our” or “us”).

We collect, use, hold and disclose your personal information (which may include your name, address, telephone number, email address and other contact details) in order for us to participate in our loyalty and feedback programs, answer your enquiry and to otherwise do business with you.

We will collect your personal information from you where possible (including when you deal with us via our website, contact us by telephone or email or speak with one of our representatives). If you provide us with the personal information of another person (such as a family member or business partner), you must make them aware of the matters contained in this privacy collection statement. If you choose not to provide your personal information to us, you may not be able to participate in our loyalty and feedback programs and we may not be able to answer your enquiry or otherwise do business with you.

We may:

  • collect personal information about you from third parties (including our franchisees), but will take reasonable steps to ensure that you are aware of the matters contained in this privacy collection statement;
  • disclose your personal information to our franchisees, contractors and agents, to government bodies and regulatory authorities where required or authorised by law and also to our service providers (including information technology companies and mail houses) and professional advisors; and
  • use your personal information for marketing purposes, which may include presenting you with offers relating to our products and services in the future. You may opt out of receiving marketing information at any time. We may continue to send marketing material to you until such time as you opt out.

We will otherwise collect, hold, use and disclose your personal information in accordance with our Privacy Policy below which sets out how you may access and correct the personal information that we hold about you and how to lodge a complaint relating to our treatment of your personal information. We may disclose your personal information to entities located outside of Australia, including the United States and the Philippines.

We respect your privacy.

Venga Pty Ltd ACN 111 298 830 (San Churro) is committed to ensuring that personal information collected from our customers and franchisees is managed in accordance with the Privacy Act 1988 (Cth) (Act), including the Australian Privacy Principles.

“Personal information” has the meaning given to it in the Act.  In general terms, it is any information that can be used to personally identify you.  This may include your name, address, telephone number and email address.  If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

Our Privacy Policy, as outlined below, is for Australian operated chocolaterias only and includes details about the type of personal information we collect, how this information is used and disclosure of such information.

Through the chocolaterias and official website, customers are given the opportunity to participate in loyalty and feedback programs. By participating in our loyalty program the customer has the option to supply personal information including name, address, phone numbers, email address, date of birth and opinions to San Churro. If you choose not to provide your personal information, you may not be able to participate in the loyalty and feedback programs. Information collected may be used for marketing (including direct marketing), to obtain opinions or comments about products and/or services, to conduct other statistical and market research with a view to improving our service and communication purposes to develop our relationships with customers and continually improve our products and customer service levels with the aim of providing an outstanding and personalised experience for our customers.

San Churro does not sell, rent or give away customer’s personal information to other non-affiliated companies or businesses for their profit through the sale of goods or services. We do not sell and therefore do not profit from the sale of customer databases, lists and other personal information to non-affiliated business entities. The only occasion we have to share personal information with third parties is in the general maintenance of the system and the customer database for our own use and benefit.

Personal information provided through submission of an employment application will only be used for the recruitment process. If the application is successful, the information will form part of an employee record. The Act does not apply to employee records. Unsuccessful applications will remain on file should suitable employment opportunities arise in the future and maybe returned or destroyed upon request.

Personal information provided by potential franchisees will not be disclosed to third parties unless required in accordance with the Act. All information provided will be used to assess the suitability of the applicants becoming San Churro Franchisees. An applicant has the opportunity not to provide certain information requested, however this may hinder the suitability assessment. If your application is successful your personal information will form part of an ongoing franchisee record. Should your application be unsuccessful you may request to have the information collected returned to you or destroyed.

San Churro will take all reasonable precautions to ensure all information provided is kept confidential and remains within the San Churro Franchise System. Personal information will not be disclosed to any other parties without your consent unless required in accordance with the Act.

We may send you direct marketing communications and information about our services that we consider may be of interest to you.  These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).  If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.  In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

We may provide your email address to other organisations for the purposes of direct marketing.

We may disclose your personal information to:

  • our employees, franchisees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
  • any organisation for any authorised purpose with your express consent.

We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.  We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.  We may disclose your personal information to entities located outside of Australia, including the following:

  • our data hosting and other IT service providers, located in the Philippines; and
  • other third parties located in the United States.

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.  We may hold your information in either electronic or hard copy form.  Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).

You have the right to access any information you may have provided to San Churro and update or correct such information at any time.  You may do this by contacting us as noted below.

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.  We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Act, if applicable).

We may revise this Privacy Policy from time to time. Any updated version of this privacy policy will be posted on this website. Please review it regularly. 

This Privacy Policy was last updated January, 2020.

Should you have any queries or concerns relating to our commitment to your privacy, please feel free to contact our support team here.