Privacy Policy

PRIVACY COLLECTION STATEMENT

We respect your privacy.

At Venga Pty Ltd ACN 111 298 830 (San Churro) we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with San Churro, whether in-store, online, or through mobile applications.

San Churro is committed to ensuring that personal information collected from our customers and franchisees is managed in accordance with the Privacy Act 1988 (Cth) (Act), including the Australian Privacy Principles.

“Personal information” has the meaning given to it in the Act.  In general terms, it is any information that can be used to personally identify you.  This may include your name, address, telephone number and email address.  If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

Our Privacy Policy, as outlined below, is for Australian operated chocolateries only and includes details about the type of personal information we collect, how this information is used and disclosure of such information.

 

  1. What Personal Information Do We Collect?

The Personal Information we may collect from you depends on who you are (for example, a franchisee, supplier, customer or prospective employee) and the nature of your interaction with us. We may collect the following types of information

a. Personal Information

  • Name, email address, phone number, postal address, office address
  • Payment information (processed securely via third-party providers)
  • Delivery address (if applicable)
  • Citizenship and educational background information
  • Financial information such as net worth, assets and liabilities, current income, monthly profit and loss statements, sales reports, banking details and business registrations
  • Legal information

b. Transaction Information

  • Order history
  • Purchase preferences
  • Loyalty or rewards program participation

 

  1. How We Collect Information

We collect information in several ways, including:

  • When you place an order in-store, online, or via mobile apps
  • When you sign up for promotions, newsletters, or loyalty programs
  • When you contact customer support
  • As part of the franchising process
  • We may use cookies, the website, trackers or similar technologies to enhance user experience, analyse website traffic and support marketing activities

 

  1. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our menu, services, and customer experience
  • Send promotional offers, updates, and marketing communications (you may opt out at any time)
  • Maintain and improve website functionality and security
  • As part of the franchising onboarding process
  • Comply with legal obligations

 

  1. How We Protect Your Information

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.  We may hold your information in either electronic or hard copy form.  Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).

If you wish to request the deletion of personal information obtained from a third-party provider, you may contact us at [email protected]. We will action your request in accordance with applicable privacy laws and may retain certain information where required for legal, operational, or security purposes. You may request to delete your San Churro account at any time, either through the app or by contacting us at [email protected]. Upon receiving a valid request, we will take reasonable steps to delete or de-identify your personal information within a reasonable timeframe. Please note that certain information may be retained where required to comply with legal obligations, resolve disputes, prevent fraud, or enforce our terms and conditions.

 

  1. Sharing Your Information

We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas.  We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.  We may disclose your personal information to entities located outside of Australia, including the following:

  • IT services located in the Philippines
  • Service providers (e.g., payment processors, suppliers, delivery partners, IT services) who assist in operating our business
  • Marketing partners, only where consent is provided
  • Legal authorities, if required by law or to protect our rights

San Churro does not sell, rent or give away customer’s personal information to other non-affiliated companies or businesses for their profit through the sale of goods or services. We do not sell and therefore do not profit from the sale of customer databases, lists and other personal information to non-affiliated business entities. The only occasion we have to share personal information with third parties is in the general maintenance of the system and the customer database for our own use and benefit.

 

  1. Agreement

By interacting with San Churro, using the Website, the App or otherwise supplying us your Personal Information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Privacy Policy. 

 

  1. Marketing

We may send you direct marketing communications and information about our services that we consider may be of interest to you.  These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list. We may provide your email address to other organisations for the purposes of direct marketing.

If you choose to sign up or log in using a third-party single sign-on provider (such as Apple, Google, or Facebook/Meta), we may receive certain personal information from that provider, depending on your privacy settings and permissions. This may include your name, email address, profile information, and other details you choose to share.

 

  1. Franchisees

Personal information provided by potential franchisees will not be disclosed to third parties unless required in accordance with the Act. All information provided will be used to assess the suitability of the applicants becoming San Churro Franchisees. An applicant has the opportunity not to provide certain information requested; however, this may hinder the suitability assessment. If your application is successful, your personal information will form part of an ongoing franchisee record. Should your application be unsuccessful you may request to have the information collected returned to you or destroyed.

San Churro will take all reasonable precautions to ensure all information provided is kept confidential and remains within the San Churro Franchise System. Personal information will not be disclosed to any other parties without your consent unless required in accordance with the Act.

 

  1. Complaints Handling

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.  We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Act, if applicable).

 

  1. Policy Modification

We may revise this Privacy Policy from time to time. Any updated version of this privacy policy will be posted on this website. Please review it regularly. 

This Privacy Policy was last updated April 2026.

 

  1. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements

 

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

 

  1. Contact Information

Should you have any questions about this Privacy Policy or how your information is handled, please contact our support team here.