Gift Cards
Frequently Asked Questions
PURCHASING
What types of Gift Cards are available?
Gift Cards are available in all stores or you can buy an eGift Card on our website and send it to someone for a special occasion.
Can I buy a bulk order of Gift Cards?
You can purchase multiple gift cards from a store, however, eGift Cards can only be purchased one at a time. If you would like to buy a bulk order of eGift Cards please contact giftcards@sanchurro.com
How long does it take to receive an eGift Card?
eGift Cards will be delivered to your chosen email address within 24hrs of making the purchase.
USAGE
What can I pay for with my Gift Card?
Gift Cards can be used to purchase any San Churro menu or retail item.
Where can I redeem a Gift Card?
San Churro gift cards (both digital and physical) can be redeemed at any San Churro store.
Can I use an San Churro Gift Card on a Food Delivery App?
No, our gift cards can only be used for purchases directly with San Churro.
Do I have to use the full Gift Card balance all at once?
No, you can use as many times as necessary whilst you have funds on the cards.
How long are the Gift Cards valid for?
Gift cards issued on or after 1 November 2019 must be redeemed within 36 months after the date of purchase. If unused the funds on the card will be forfeited by the customer.
Can I split a payment between a Gift Card and another payment method?
If you are using a Gift Card in a store you will be able to split payment with another method.
How many times can I use my Gift Card?
You are free to use this card for any amount (limited to the total value of the balance on the card) until the balance is zero. If you do make a purchase that exceeds the remaining balance on your Gift Card our stores do allow split payments.
MISCELLANEOUS
How can I check a Gift Card Balance?
Simply go to sanchurro.com/gift-cards where you’ll be able to check your balance or visit a San Churro store where they’ll be able to tell you the status.
Will I earn El Social loyalty points if I buy a Gift Card?
Afraid not, El Social loyalty points are only earned when you purchase a menu or retail item.
Can I earn El Social loyalty points if I pay by Gift Card?
Yes, if you have scanned your card in a store you will be able to earn points if you are paying by a Gift Card.
Can more value be added to a Gift Card?
No, once a Gift Card has been purchased, the value on it is unable to be increased.
Can I cancel my Gift Card order if I order online?
Unfortunately, once an order is submitted online, it is unable to be cancelled.
If necessary, can I get a refund on a Gift Card?
Yes, if the circumstance arises you will be able to have a refund on the Gift Card if that is your preference.
What if I’ve lost my Gift Card that had funds available on it?
If you have lost your card or your eGift Card contact us at giftcard@sanchurro.com and we’ll organise an alternative for you.
What are the Gift Card Terms of Use?
The Gift Card Terms of Use set out all of the conditions governing the use of our Gift Cards. They contain important information that should be read and understood before you purchase or use a Gift Card. Please take time to view the complete set of terms and conditions by visiting sanchurro.com/term-conditions
HAVE MORE QUESTIONS?
You are welcome to contact our support team via giftcards@sanchurro.com