Be rewarded for every purchase you make in-store and also when you order pick-up or delivery via order.sanchurro.com!
DOWNLOAD THE NEW EL SOCIAL APP TO ACCESS YOUR REWARDS & CARD
El Social has had a makeover and is now offering more opportunities to be rewarded for your San Churro loyalty.
For every $1 you spend, you’ll be rewarded with 10* points. The more points you earn, the bigger the reward you can redeem on any of our menu items!
We haven’t forgotten about you! Any previous hot drink rewards have been transferred to your new account with the equivalent points so that you can still redeem your existing free hot drink(s)!
As an existing member, you will simply need to reset your password here to be able to access the new program and your account. Your existing card will still be valid and able to be used in-store.
Existing El Social members will have their status transferred to the new program and for every hot drink that was purchased in the old program they will be rewarded 100 points and for every free* hot drink earned, 500 points will be rewarded.
For Example, Joe had 1 free hot drink on his account and purchased an additional 3 hot drinks on the old El Social program so he will now he will have 800 loyalty points (500 points for the free hot drink and 3 x 100 for the other hot drink count). Usually, a new member will only earn 38-80 points for their hot drink purchase.
If you have any questions or think that your points don’t look quite right, please email email@example.com
To be eligible to join El Social, a person must have a valid Australian address, a valid email address and be 18 years of age or older. Those under the age of 18 are eligible to participate in El Social provided they are over the age of 13 and have received parental or guardian consent in addition to the mandatory acknowledgement and agreement to the terms and conditions. San Churro reserves the right to request the parent or guardian to confirm consent of the individual’s participation at any time.
There are three ways to join El Social:
1. Download the El Social mobile app on iOS or Android, register your details and follow the prompts to verify your email address.
2. Register your details and follow the prompts to verify your email address.
3. Visit a San Churro and collect an El Social membership card. Register your card online and follow the prompts to verify your email address.
(Please note: you must use a valid email address when registering. If you have registered before, you cannot register another account with the same email. If you are having difficulty joining, please email firstname.lastname@example.org)
Please delete the old El Social app on your phone (as this will no longer be accepted) and download the new version here. The new version will contain all of your account details once you’ve logged in and reset your password.
There are TWO types of cards (plastic and digital) and there are THREE ways to access them:
• Plastic cards must be collected in-store and must be linked to your online account in order to activate it. To activate, complete the registration form
• A digital card is available on the mobile app on the profile screen
• You can also access a digital version of your card by logging into the website on a mobile device. Click on ‘My Profile’ and the barcode will appear
To activate your account. you must verify your email. You will be sent a verification email once you sign up online. Please check your junk folder if you don’t see the verification email, otherwise please contact email@example.com if you are having issues.
If you picked up a card in-store, you can register your details here or by downloading the mobile app where you will be prompted to link the card to the app.
You can check how many El Social points you have by heading to the app or logging into your account. You can also ask our friendly San Churro team members to check for you!
We communicated in January that unfortunately whilst we transitioned to the new and improved El Social, any hot drinks or any other items that were purchased during the transition could not be accrued or redeemed.
If you purchased an item after 25th May 2020 and did not receive points and have the receipt, please reach out to our team via firstname.lastname@example.org and we’ll update your account accordingly.
You can update your account details via the El Social website or mobile app. If however, you need to change your date of birth because you accidentally put in the incorrect date, please contact email@example.com
If you have lost your card feel free to collect another via a San Churro store and contact firstname.lastname@example.org and we’ll be happy to transfer the points and your account over.
No, when you create an El Social account online, you will automatically be issued with a digital card.
If you picked up a card in-store, you can register your details here or by downloading the mobile app where you will be prompted to link the card to the app by entering the Card Number in the appropriate field.
We’re sorry to see you go, amigo. To cancel your membership, please log into your account and in the menu section go to “Permanently Delete Account” and follow the prompts.
On the 1st of every month all El Social members who have a birthday that month will be notified via email and in the El Social mobile app that they can visit any San Churro store to redeem their free birthday churros at any time during that month. See full terms & conditions for Free Birthday Churros.
(Please note: whilst San Churro stores are open for limited dine-in, we will be temporarily suspending our free birthday churros offer. We will be offering our members a ‘belated birthday churros offer’ to those with birthdays from April to be used once our stores are fully open and dine-in capacities are back to normal again) Read more here.
No, to redeem the birthday churros you must have signed up to El Social before the start of the month in order for the offer to be loaded onto the account.
Earn points on your San Churro purchases so that you can redeem them for a free menu item!
For example, to redeem a free* $10 Churros for One, you will need 1000 points. Or to redeem a free standard coffee, you will need 400 points.
Every time you purchase any item with San Churro, you’ll be rewarded points*. You will earn 10 points* for every $1 you spend at San Churro using your El Social membership.
*Some menu modifications are excluded
IN-STORE: All you have to do is present your membership card or the “My profile” screen on the app or website to the San Churro team member at the time of purchase.
ONLINE: When ordering online you will need to log into your El Social account and once logged in you will start earning points for every order.
There is no limit on how many points you can earn, however, San Churro will be monitoring any signs of suspicious or fraudulent activity and reserve the right to remove points or terminate an account if we have evidence of this
Earned enough points to redeem rewards?
Once you have collected enough points for a free item, simply visit us in-store and let a San Churro team member know when you are ordering that you would like to redeem your free item. They will then scan your card or app to redeem.
You can also place your order on the app and website and choose to pay with your points at the checkout screen if you have enough for a freebie that is. So you can skip the queue and skip paying as well!
Yes, the new program is nationwide and you can earn and redeem points across all stores!
No, you will not be able to earn points for gift card purchases.
No, you can only earn points on orders placed directly with San Churro via order.sanchurro.com
*Delivery by San Churro is only available at selected stores only. Click here for more info.
Yes, you can earn points but they will be of lower value than full-priced items.
Yes, you can earn points on these items and will be 10 points for every $1 spent.
No, you will not earn points on the item if you have redeemed using points from your account. Points can only be earned using cash, credit or gift cards.
No, points can only be redeemed for menu or retail items.
Currently no you cannot transfer points to other members.
Unfortunately no, you must have the required amount of points to redeem the free reward item. If you order other items with the reward item you can split the bill between the points for the reward item and another payment method.
No, the points levels to redeem will remain the same at all times.
If your account has been inactive for 18 months and you have not used it for earning or redeeming points then your points and your account will be suspended. You will be notified of your membership on a regular basis so that you can keep track of the status of your points.
You are welcome to contact our support team via email@example.com