el SOCIAL
Frequently Asked Questions

el SOCIAL has had a makeover and is now offering more opportunities to be rewarded for your San Churro loyalty.

For every $1 you spend, you’ll be rewarded with 10* points. The more points you earn, the bigger the reward you can redeem on any of our menu items! 

To be eligible to join el SOCIAL, a person must have a valid Australian address, a valid email address and be 18 years of age or older. Those under the age of 18 are eligible to participate in el SOCIAL provided they are over the age of 13 and have received parental or guardian consent in addition to the mandatory acknowledgement and agreement to the terms and conditions. San Churro reserves the right to request the parent or guardian to confirm consent of the individual’s participation at any time.

There are three ways to join el SOCIAL:

1. Download the el SOCIAL mobile app on iOS or Android, register your details and follow the prompts to verify your mobile number and/or email address.

2. Register your details and follow the prompts to verify your mobile number and/or email address.

3. Visit a San Churro and collect an el SOCIAL membership card. Register your card online and follow the prompts to verify your email address.

(Please note: you must use a valid email address when registering.  If you have registered before, you cannot register another account with the same email.  If you are having difficulty joining, please email [email protected])

Please ensure you have the latest version of the el SOCIAL app by doing an app refresh via your relevant app store.

Once updated and you’ve logged in this should solve the issue. If the issue continues, delete the app and re-install. You will then be able to log in with your account details.

Verified el SOCIAL members can redeem one (1) FREE* ‘Birthday Churros for Two’ and a $20* ‘Churros Fiesta’ during the month of their birthday.

Verified members must have made a full-priced purchase within 11 months prior to the start of their birthday month AND scanned their el SOCIAL app/card to be eligible. See full terms & conditions for our birthday offers.

If a member hasn’t made a purchase in the 11-months prior to their birthday month, they will not receive the Birthday Offers.

On the 1st of every month all verified el SOCIAL members who have made a full-priced purchase in-store or online and have a birthday that month will be notified via email and in the el SOCIAL mobile app that they can visit any San Churro store to redeem their birthday offers at any time during that month. Verified members are entitled to one (1) FREE* ‘Birthday Churros for Two’ and one (1) $20* ‘Churros Fiesta’ during the month of their birthday but not within the same transaction.

To redeem, members must show their el SOCIAL app offer barcode PLUS photo identification to confirm identity and birth date registered on an account. Alternatively, customers can sign up to el SOCIAL at least one month before their birthday month in order to be eligible to receive their birthday offer. This offer cannot be redeemed outside of the above period, regardless of circumstances beyond the members’ control, including but not limited to San Churro closure, public holidays etc.

Verified members must have made a full-priced purchase within 11 months prior to the start of their birthday month AND scanned their el SOCIAL app/card to be eligible. See full terms & conditions for Birthday Churros offer.

Haven’t signed up?

No, to redeem the birthday offers you must have signed up to el SOCIAL before the start of your birthday month AND made a full-priced purchase in-store or online AND scanned your el SOCIAL app/card in order for the offer to be loaded onto the account.

A new member who joins the el SOCIAL program in the month of their birthday will not be eligible to receive their birthday offers (FREE* ‘Churros for Two’ OR the ‘$20* Churro Fiesta’). You will, however, be eligible the following year if you are a verified member and have made a full-priced purchase within the previous 11 months.

You can either view your purchase history via the el SOCIAL website or the mobile app. You can also check your point status in one of our stores via the staff at the counter. If you have made a purchase that was not registered on your account please email [email protected] and we can organise for you as long as you have the proof of purchase. 

Simply visit www.sanchurro.com/terms-conditions

A full-priced purchase is when you pay for your order (in-store or online) that has not been discounted or complimentary. 

Yes, as long as you have made a purchase of more than $5 with us either in-store or online in the previous 11 months before your birthday you will qualify for your birthday offers.

Simply make a purchase in-store or place a direct order online before your birthday month AND scan your el SOCIAL card/app and you’ll be eligible to receive your birthday offers. You will not receive any offer if you have not made a purchase before the first day of your Birthday Month. 

If you haven’t received the birthday offer email or if it doesn’t appear on your account/app this could be because:

1. You haven’t made a purchase in the last 11 months
2. You have made a purchase but did not scan your el SOCIAL app/card 

If you have further questions about the above points, please email [email protected] and our team can assist!

We recommend checking that you have the latest version of the el SOCIAL app by doing an app refresh via your relevant app store. Once updated and you’ve logged in this should solve the issue. If the issue continues, delete the app and re-install.

You can check how many el SOCIAL points you have by heading to the app or logging into your account. You can also ask our friendly San Churro team members to check for you!

You can update your account details via the el SOCIAL website or mobile app. If however, you need to change your date of birth because you accidentally put in the incorrect date, please contact [email protected]

We’re sorry to see you go, amigo. To cancel your membership, please log into your account and in the menu section go to “Permanently Delete Account” and follow the prompts. Otherwise, you can also email us via [email protected]

Every time you purchase any item with San Churro, you’ll be rewarded points*. You will earn 10 points* for every $1 you spend at San Churro using your el SOCIAL membership.

*Some menu modifications are excluded

IN-STORE: All you have to do is present your membership card or the “My profile” screen on the app or website to the San Churro team member at the time of purchase. 

ONLINE: When ordering online you will need to log into your el SOCIAL account and once logged in you will start earning points for every order.

There is no limit on how many points you can earn, however, San Churro will be monitoring any signs of suspicious or fraudulent activity and reserve the right to remove points or terminate an account if we have evidence of this

Members can earn loyalty points in any San Churro store in Australia and via San Churro online ordering.

Earned enough points to redeem rewards?

Once you have collected enough points for a free item, simply visit us in-store and let a San Churro team member know when you are ordering that you would like to redeem your free item. They will then scan your card or app to redeem.

You can also place your order on the app and website and choose to pay with your points at the checkout screen if you have enough for a freebie that is. So you can skip the queue and skip paying as well!

Yes, the program is nationwide and you can earn and redeem points across all stores!

Afraid not, el Social loyalty points are only earned when you purchase a menu or retail item.

No, you can only earn points on orders placed directly with San Churro via order.sanchurro.com

*Delivery by San Churro is only available at selected stores only. Click here for more info. 

Points cannot be earned in conjunction with national promotions or discounts. For clarity on a menu item please check with store staff.

No, you will not earn points on the item if you have redeemed using points from your account. Points can only be earned on full priced purchases via the payment methods cash, credit or gift cards.

No, points can only be redeemed for menu or retail items.

You cannot transfer points to other members.

Unfortunately no, you must have the required amount of points to redeem the free reward item. If you order other items with the reward item you can split the bill between the points for the reward item and another payment method.

No, the points levels to redeem will remain the same at all times.

If your account has been inactive for 18 months and you have not used it for earning or redeeming points then your points and your account will be suspended. You will be notified of your membership on a regular basis so that you can keep track of the status of your points.