Terms & Conditions

SUNDAE MY WAY COMPETITION

  1. Competition valid from 11/09/16 - 27/09/16
  2. Winner will be drawn and contacted via Instagram on Wednesday, 28/09/16
  3. The draw will be based on a game of skill, with the best photo of a ‘sundae my way’ selected as the winner
  4. Winners name will be published here on the San Churro website terms and conditions page
  5. Entrants must follow @sanchurro_au on Instagram, and include the hashtag #sundaemyway in order to enter the competition
  6. Multiple entries allowed over the competition period
  7. Entries must be a photo that includes the San Churro product 'Sundae My Way', photos of other products will not be considered
  8. Prize consists of a 'summer of free sundae sessions' - one free sundae (to the value of $14.95) for every Sunday in summer (from 1/11/16 - 31/01/17)
  9. Prize will be delivered in the form of a San Churro gift card, totalling $194.35 (13 Sundays in summer x $14.95 = $194.35)
  10. The gift card prize can be used to purchase any menu or retail product in any San Churro store location within Australia (excludes online store)
  11. San Churro reserves the right to change the terms and conditions or cancel the competition at any time
  12. Any unclaimed prizes will be fortfeighted. There will be no second chance draws.
  13. The prize will be posted to the winner and can not be collected in store or sent digitally.
  14. The prize is not transferable for cash and no substitutions are allowed. The prize does not include transportation to and from any of the San Churro stores around Australia.
  15. It is the sole responsibility of entrants to check their instagram account to see if they are a winner. Upon notification of winning, the winning entrants must provide San Churro with their postal details in order to claim their prize.
  16. Gift Cards will be posted to the postal address provided to San Churro by the winning entrants and are not able to be collected in store or sent digitally.
  17. The winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  18. San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.
  19. San Churro reserves the right to vary these conditions at any time. San Churro does not assume any liability for loss or damages caused in taking out this prize.
  20. In the event that a prize, or an element of a prize, is/are not available for any reason, San Churro reserves the right to substitute prizes in its discretion to equal or greater recommended retail value, subject to state law.
  21. San Churro is not liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.
  22. San Churro is not responsible for any incorrect or inaccurate information, or for any of the equipment or programming associated with or utilised in this Competition, or for any technical error that may occur in the course of the administration of this Competition. San Churro assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.
  23. San Churro takes no responsibility for prizes damaged or lost in transit. Once prizes have left San Churro’s premises, San Churro will not be responsible for any delay in delivery, or failure of safe delivery of prizes.
  24. If for any reason this Competition is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of San Churro, which corrupt or affect the administration security, fairness or integrity or proper conduct of this promotion, San Churro reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the Competition.
  25. In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders it's determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strikes; San Churro may in its absolute discretion cancel the Competition and recommence it from the start on the same conditions.
  26. Entrants consent to San Churro using the entrant’s name, likeness, image, voice and/or answer (including photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this Competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by San Churro.
  27. San Churro reserves the right to request winners to provide proof of age, identity and residency. Identification considered suitable for verification is at the discretion of San Churro. If there is a dispute as to the identity of an entrant, San Churro reserves the right, in its sole discretion, to determine the identity of the entrant.

FATHER'S DAY OFFER: FREE CHOCOLATE MO WITH ANY GIFT CARD PURCHASE OF $30 OR OVER

  1. Purchase a Gift Card for a minimum value of $30 to receive one free Chocolate Mo (valued at $4.00)
  2. San Churro reserves the right to change or cancel this offer at any time
  3. One Chocolate Mo per transaction only
  4. Offer available Monday 22 August – Sunday 4 September
  5. Mention offer in store to receive free Chocolate Mo
  6. Offer available only for Gift Cards purchased in store.  Not available for online Gift Card purchases
  7. Offer valid while stocks last.  San Churro does not guarantee that all stores will have stock available
  8. Not available in conjunction with any other offer or discount
  9. Free Chocolate Mo is not redeemable for another product or cash

SPANISH HOT CHOCOLATE GIFT SET SPECIAL OFFER

  1. Spanish Hot Chocolate Gift Set available in all stores nationwide for $20, save $6 plus free small hamper box.
  2. ​Offer valid for one 450g hot chocolate pouch and one mug, whilst stocks last.
  3. Offer available until 31 August 2016.
  4. San Churro reserves the right to change or cancel this offer at any time.
  5. Not available in conjunction with any other promotion or discount.
  6. Not redeemable for any other product or cash.    

BUY ONE GET ONE FREE FILLED CHURROS OFFER

  1. Buy one full priced Filled Churro ($4.95) and get the second free, total savings $4.
  2. Offer available nationally 25 July til 27 July 2016.
  3. Mention offer in store to redeem.
  4. San Churro reserves the right to change or cancel this offer at any time.
  5. Not available in conjunction with any other offer, promotion or discount.
  6. Not redeemable for any other product or cash.

CLASSIC FONDUE SPECIAL OFFER

  1. Classic Fondue available in all stores nationwide for $19.95, save $5.
  2. San Churro reserves the right to change or cancel this offer at any time.
  3. Offer not available on any other fondue, share plate or menu item.
  4. Not available in conjunction with any other promotion or discount.
  5. Not redeemable for any other product or cash.    

BUY A MUG AND BUDS GIFT SET, GET A FREE HOT CHOCOLATE OFFER TERMS AND CONDITIONS

  1. Offer valid for 1 x free small hot chocolate to the value of $5.95 with the purchase of a mug and buds gift set.
  2. Offer available until 30 June 2016.
  3. Not available in conjunction with any other promotion or discount.
  4. Not redeemable for any other product or cash.    

PROVIDE FEEDBACK FOR THE CHANCE TO WIN A $50 GIFT CARD

  1. Competition drawn at random each month from all entries received during that month.
  2. Each monthly winner will receive a $50 San Churro gift card valid for 12 months. San Churro gift cards are redeemable at any San Churo Australia-wide for menu or retail items.
  3. Any unclaimed prizes will be fortfeighted. There will be no second chance draws.
  4. The prize will be posted to the winner and can not be collected in store or sent digitally.
  5. The prize is not transferable for cash and no substitutions are allowed. The prize does not include transportation to and from any of the San Churro stores around Australia.
  6. It is the sole responsibility of entrants to check their emails to see if they are a winner. Upon notification of winning, the winning entrants must provide San Churro with their postal details in order to claim their prize.
  7. Gift Cards will be posted to the postal address provided to San Churro by the winning entrants and are not able to be collected in store or sent digitally.
  8. The winners will have 14 days from notification that they are a winner to claim their prize. If the prize is unclaimed or the winning entrant is unable to satisfy these Terms and Conditions within 14 days of notification the prize will be forfeited. There will be no second chance prize draw.
  9. San Churro accepts no responsibility for any variation in the prize value from day to day during the promotion period. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.
  10. San Churro reserves the right to vary these conditions at any time. San Churro does not assume any liability for loss or damages caused in taking out this prize.
  11. In the event that a prize, or an element of a prize, is/are not available for any reason, San Churro reserves the right to substitute prizes in its discretion to equal or greater recommended retail value, subject to state law.
  12. San Churro is not liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.
  13. San Churro is not responsible for any incorrect or inaccurate information, or for any of the equipment or programming associated with or utilised in this Competition, or for any technical error that may occur in the course of the administration of this Competition. San Churro assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.
  14. San Churro takes no responsibility for prizes damaged or lost in transit. Once prizes have left San Churro’s premises, San Churro will not be responsible for any delay in delivery, or failure of safe delivery of prizes.
  15. If for any reason this Competition is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of San Churro, which corrupt or affect the administration security, fairness or integrity or proper conduct of this promotion, San Churro reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the Competition.
  16. In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders it's determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strikes; San Churro may in its absolute discretion cancel the Competition and recommence it from the start on the same conditions.
  17. Entrants consent to San Churro using the entrant’s name, likeness, image, voice and/or answer (including photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this Competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by San Churro.
  18. San Churro reserves the right to request winners to provide proof of age, identity and residency. Identification considered suitable for verification is at the discretion of San Churro. If there is a dispute as to the identity of an entrant, San Churro reserves the right, in its sole discretion, to determine the identity of the entrant.

EL SOCIAL COMPETITION 

Winners - Iain Newton-Doull, Priscilla Jiuen Jeong, Helena Carapina, Larissa Ros, Lauren Harvey, Josh Peters, Sarika Rao.

SAN CHURRO FAIRTRADE FORTNIGHT COMPETITION 

Winners - Hana Kato, Simone Downs and Doug Moss.

SAN CHURRO WINTER MENU COMPETITION 

Winners - Tara Jane Morgan, Tegan Lam, Samarah Fletcher, Harrison Mendes, Christine Spence, Basma Hanna, Amy Warnes, Cindy Ataalla, Christopher Dobing and Laura Koutsofta.

SAN CHURRO EASTER COMPETITION (23-24 MARCH) 

Winners - Matt Walsh, Dana Swann, Marissa Fraley, Samantha Crawford, Sandy Reynolds, Tahnee Britt, Shan Non Louise, Rebekah Lea, Alannah Burton and Jeremy Mogg.

EVERY 5TH HOT DRINK IS FREE TERMS AND CONDITIONS

  1. Ask in store for a Fairtrade hot drink card and you can enjoy every 5th hot drink for FREE!
  2. Cannot be used in conjunction with any other offer, promotion or other loyalty card.
  3. Offer available for a coffee or hot chocolate up to the value of $6.
  4. Valid until 31 March 2016. Valid at any San Churro store nationwide.

REFUNDS AND RETURNS POLICY

San Churro will happily assist customers who wish to return or exchange goods purchased from any of our stores across Australia.

Non-faulty Goods:
If the retail item is non-faulty, you may choose a refund or exchange of the item provided that:

  • you have returned the item within 14 days from the date of purchase;
  • you produce satisfactory proof of purchase; and
  • the item is unused, in its original packaging, in saleable condition and well within the expiry date.   

San Churro reserves the right to assess the condition and age of the goods. 

Proof of Purchase:
Please note that all refund or exchange requests must be accompanied by satisfactory proof of purchase documents (i.e. your original receipt).  

If you are unable to provide satisfactory proof of purchase, San Churro may, at its absolute discretion, provide you with an exchange to the current value of the merchandise provided that:

  • the item is unused, in its original packaging, in saleable condition and well within the expiry date;  
  • we can verify that the item was originally purchased from San Churro; and
  • satisfactory identification is presented at the time of the return.

Faulty Goods:
You can choose a refund or exchange of a retail item if that item is faulty.

Alternatively, you can choose to keep the faulty item and we will compensate you for any drop in value.

All refunds will be provided back in the original tender. Credit card or debit card refunds must be processed back onto the original card.

Note: The original card must be present to gain a refund.

PRIVACY POLICY
Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the National Privacy Principles. For our full privacy policy please visit the Privacy Policy page.

CONTACT INFORMATION
San Churro Head Office
Suite 1, 1st Floor
281 Brunswick St 
Fitzroy, VIC 3065

Phone: 1300 797 620
Phone: +61 3 9641 6800

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